Shipping policy

Shipping Policy

Last updated: September 8, 2026

CIDLE ships solar DC protection products and related electrical products from Wenzhou, Zhejiang, China. We serve customers in most countries and regions, with Southeast Asia and the Middle East as key service areas. Shipping availability, cost and delivery method depend on the destination, product configuration, order size and carrier service.

Order Processing Time

  • Standard in-stock products: Orders are generally prepared for shipment within 3–7 business days after payment is confirmed.
  • Customized products and bulk orders: Production and preparation generally require 7–20 business days after the product specifications, order details and payment are confirmed.

If an order requires a different preparation time, CIDLE will confirm the expected schedule with the customer.

Shipping Destinations

Orders are dispatched from Wenzhou, Zhejiang, China. We regularly arrange shipments to Southeast Asia and the Middle East and can also serve many other countries and regions. Service may be unavailable or restricted for certain destinations, products or delivery addresses. Please contact us before placing a bulk order if you need confirmation that delivery is available to your location.

Shipping Methods

Depending on the order weight, volume, destination and requested delivery time, shipments may be arranged by international courier, air freight or sea freight. The specific shipping method and carrier will be confirmed based on the order requirements.

Shipping Costs

Shipping costs are calculated separately based on the destination, shipment weight, package dimensions and shipping method. For bulk orders or orders requiring a freight quotation, please contact CIDLE before ordering. Any shipping charge shown or confirmed for an order applies only to the agreed products, quantities, destination and shipping method.

Delivery Estimates

Transit times are estimates and begin after the order has been handed to the carrier. Processing time is separate from transit time. Customs inspections, carrier delays, weather, public holidays, local delivery conditions and other circumstances outside CIDLE's control may affect delivery.

Customs Duties and Import Taxes

Unless a quotation or order confirmation expressly states that shipment is DDP (Delivered Duty Paid), the recipient is responsible for all import duties, taxes, customs-clearance charges, brokerage fees and other destination-country charges. Customers should check local import requirements before ordering.

Tracking Information

When tracking is available for the selected shipping method, the tracking number or shipment details will be provided after dispatch. Tracking updates are supplied by the carrier and may take time to appear.

Shipping Address and Delivery Information

Customers are responsible for providing a complete and accurate shipping address, contact name and telephone number. Please contact CIDLE as soon as possible if information needs to be corrected. Address changes cannot be guaranteed after dispatch, and additional carrier charges caused by incorrect or incomplete information may be charged to the customer.

Damaged, Delayed or Missing Shipments

Please inspect the shipment upon delivery. If a package is visibly damaged, delayed or missing, contact CIDLE promptly and retain the product, packaging, shipping label, photographs and other supporting information. CIDLE will assist with the carrier's investigation, subject to the carrier's procedures and the terms confirmed for the order.

Contact Us

For shipping quotations or delivery questions, contact:

Email: cg@cidle.com
Telephone: +86 135 8777 6656