Factory-Direct Solar Protection Solutions • OEM & Bulk Orders Welcome
Last updated: September 6, 2026
This policy explains the return and refund terms for products purchased from CIDLE. Please contact us before returning any product. Returns sent without prior authorization may be refused.
For eligible standard products, you may request a return within 14 days after delivery. To be eligible, the product must be unused, uninstalled, undamaged and returned with its original packaging, accessories and documentation.
To request a return, contact CIDLE with your order number, product details and reason for the request. If the return is approved, we will provide the return instructions and return address.
Customized products, products manufactured or configured to the customer's specifications, and customized bulk orders are generally not eligible for return or refund. This exclusion does not apply when CIDLE shipped the wrong product or when a product is confirmed to have a quality issue covered by this policy or applicable law.
If a customer orders the wrong model, voltage, current, pole configuration, connector or other specification, or changes their mind after delivery, the customer is responsible for the return shipping cost and any related customs, brokerage or handling charges.
Please review all product specifications and options carefully before placing an order. Contact CIDLE before ordering if you need help confirming a product configuration.
If an order arrives visibly damaged, incomplete or different from the confirmed order, contact CIDLE within 7 days after delivery. Please provide the order number, a description of the issue, photographs or video of the product and packaging, the shipping label, and any other relevant evidence.
When CIDLE confirms that the wrong product was shipped or that eligible damage occurred before delivery, CIDLE will arrange an appropriate resolution and cover reasonable return shipping costs where a return is required.
Returned products are inspected after receipt. Products that have been installed, used, modified, damaged through improper handling, returned without essential parts, or returned in a condition different from the condition in which they were supplied may not qualify for a full refund.
Do not send a return until CIDLE has approved the request and provided return instructions. The customer is responsible for return shipping when the return is caused by an incorrect selection or change of mind. CIDLE will cover reasonable return shipping costs when CIDLE confirms that it shipped the wrong product or supplied an eligible damaged product.
Customers should use a trackable shipping service and retain the shipping receipt. CIDLE is not responsible for unauthorized return shipments or returned packages lost before delivery to the approved return address.
After an eligible return is received and inspected, CIDLE will notify the customer of the result. Approved refunds are issued to the original payment method within 5–10 business days. The customer's bank or payment provider may require additional time to post the refund.
Original shipping charges are generally non-refundable. They may be refunded when CIDLE confirms that the wrong product was shipped or that an eligible issue was caused by CIDLE.
Contact CIDLE as soon as possible if you need to cancel an order. Cancellation cannot be guaranteed after production, customization, packing or shipment has begun. Any approved cancellation may be subject to costs already incurred for customized production, materials, packing, payment processing or freight.
Nothing in this policy limits any mandatory consumer rights that apply under the laws of the customer's country or region. Where applicable law provides rights that are more favorable than this policy, the applicable legal requirements will prevail.
To request a return or ask about a refund, contact:
Email: cg@cidle.com
Telephone: +86 135 8777 6656
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